Terms of Service

Welcome to Luggit™. These Terms of Service ("Terms") govern your access to and use of our delivery services, website, and any related applications (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms. If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Luggit™ provides professional delivery services, including but not limited to:

• White-glove furniture delivery and in-room placement
• Direct Store Delivery (DSD) for businesses
• Assembly services for delivered items
• Scheduled and on-demand delivery options

Specific service details, pricing, and availability are subject to change and will be confirmed at the time of booking.

3. Booking and Payment

Service Requests

When you request our Services, you agree to provide accurate, complete, and current information regarding the delivery details, including pickup and delivery addresses, item descriptions, and any special handling requirements.

Pricing and Quotes

All quotes provided are estimates based on the information you provide. Final pricing may be adjusted if actual conditions differ from those described, including but not limited to additional stairs, long carries, or items requiring special handling.

Payment Terms

Payment is due at the time of booking or upon completion of services, as specified in your service agreement. We accept major credit cards and other payment methods as indicated on our website. All fees are non-refundable unless otherwise stated in our cancellation policy.

4. Cancellation and Rescheduling

Cancellation and rescheduling policies vary depending on the type of service booked:

• Standard Deliveries: Cancellations made at least 24 hours before the scheduled delivery may be eligible for a full refund or rescheduling at no additional cost.
• Same-Day Services: Due to the expedited nature of these services, cancellations may be subject to fees.
• DSD Contracts: Cancellation terms are specified in your service agreement.

Please contact us as soon as possible if you need to cancel or reschedule your delivery.

5. User Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information about items to be delivered
• Ensure items are properly prepared and accessible for pickup
• Ensure someone is available at the delivery location to receive items
• Provide safe and clear pathways for our delivery personnel
• Notify us of any special access requirements or restrictions
• Treat our personnel with respect and professionalism

6. Prohibited Items

We do not transport the following items:

• Hazardous materials, explosives, or flammable substances
• Illegal items or contraband
• Firearms and ammunition
• Live animals
• Perishable goods (unless specifically arranged for DSD services)
• Cash, jewelry, or irreplaceable personal documents

We reserve the right to refuse service for any items we deem inappropriate or unsafe for transport.

7. Liability and Insurance

Our Coverage

Luggit™ maintains commercial liability insurance for our operations. In the event of damage caused by our negligence during the delivery process, we will work with you to resolve the matter fairly and promptly.

Claims Process

Any claims for damaged or missing items must be reported within 48 hours of delivery. Claims should be submitted to claims@luggit.io with photos and a detailed description of the issue. We will investigate all claims and respond within 5 business days.

Limitations

Our liability is limited to the declared value of items at the time of booking or the actual cash value, whichever is less. We are not responsible for damage caused by pre-existing conditions, improper packing by the customer, or circumstances beyond our control.

8. Intellectual Property

The Luggit™ name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Luggit™ or its affiliates. You may not use such marks without our prior written permission. All content on our website, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

9. Indemnification

You agree to defend, indemnify, and hold harmless Luggit™, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.

10. Limitation of Liability

To the fullest extent permitted by law, Luggit™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) our Services.

11. Dispute Resolution

Any disputes arising out of or relating to these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with the arbitration taking place in Wake County, North Carolina.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Wake County, North Carolina.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Luggit™ concerning your use of our Services.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: