Privacy Policy

Luggit™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, visit our website, or interact with us in any way.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you request a quote, schedule a delivery, register for an account, or contact us. This information may include:

• Name, email address, and phone number
• Billing and delivery addresses
• Payment information (processed securely through third-party providers)
• Business name and contact details (for B2B partnerships)
• Any other information you choose to provide

Automatically Collected Information

When you access our website or use our services, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our delivery services
• Processing and completing transactions
• Communicating with you about your deliveries and account
• Sending you updates, promotional materials, and other information (with your consent)
• Improving our website and services
• Responding to your comments, questions, and requests
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Partners

If you were referred to us by a business partner (such as a furniture store or property management company), we may share limited delivery status information with that partner to facilitate the service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our website. You can control cookie preferences through your browser settings, though disabling cookies may affect certain functionality.

7. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: