Start Strong. Keep Residents Longer.
Believe it or not, the first hours in a new home often decide whether a resident renews a lease—or bolts the first chance they get. When the move-in is smooth, people settle in and start to feel at home. When it's stressful, that memory lingers, and no pool or gym will fix it. Those early hours are your secret weapon in keeping residents longer and boosting your bottom line.
Why this matters
Turnover is one of the most expensive and least visible costs in property management. You don't get an invoice for it, but you still pay it—in repairs, in repainting, in cleaning, in advertising for new tenants, in staff hours, and in days with no rent coming in. On average, one turn costs about $3,872 once you add everything together. Add thirty empty days at roughly $61 of rent lost per day, and the cost jumps again. That's money leaking away quietly, month after month.
Now here's the surprising part: you can plug that leak without raising rent or adding staff. How? By making move-in the easiest, most reassuring moment of the lease. Research shows residents who are satisfied on move-in day are 59% more likely to renew. Those who start out unhappy almost never change their minds. Day one is not just a moving day—it's the first renewal conversation, whether you realize it or not.
A manager's Saturday
Picture Sandy, managing a 200-unit property. First Saturday of the month, four move-ins scheduled.
By 9 a.m., two families arrive with trucks. The service elevator wasn't booked. A sofa gets stuck, walls get scuffed, and maintenance is called. The loading bay clogs with deliveries. By noon, one family is irritated, another is apologizing for the mess, and Sandy's staff is frazzled. They've missed tours. By five, cardboard is piled in the hall and emails are flying: "Where can I get help mounting my TV?" Monday morning, a one-star review lands: "Move-in was a nightmare."
Now picture the same Saturday with Luggit™. Elevator slots were reserved weeks in advance. Insurance certificates were already sent. A uniformed crew arrives, lays down floor protection, and moves heavy items with care. The TV is mounted, the bed is solid, the boxes are gone. By dinner, a resident texts a friend: "We're home." Sandy's staff has been free all day to do what they were hired to do—show units and sign leases. One Saturday ends in damage, complaints, and bad reviews. The other ends in smiles, calm staff, and fresh five-stars. The only difference? A plan.
What Luggit™ does
We aren't another amenity. We're the system that makes day one predictable. Two weeks before move-in, we secure elevators, confirm access, and issue insurance certificates. If requested, we deliver reusable totes and a simple checklist for residents. On the big day, our trained crew handles everything: moving, assembling, mounting, placing appliances where allowed, and hauling away debris. Within two days, we return for small fixes—raising a TV a couple inches, shifting a dresser, tidying cables. These small touches prevent small annoyances from becoming complaints. The result? Residents feel cared for, staff stays focused, and reviews reflect the difference.
A resident's story
Take Jasmine and Alex. They both work long hours. They signed a lease on a Wednesday, and wanted their place ready by Saturday. A week before move-in, they got a short email: "If you'd like to sleep in a finished home your first night, tap here." They added bed assembly and a TV mount. On Saturday, the crew showed up on time, protected the building, mounted the TV, built the bed, hid the cables, and hauled away the trash. By Sunday morning, Jasmine was drinking coffee in her new living room. She wrote a five-star review: "Move-in was the easiest part of the whole process." A year later, they renewed. Not because of a pool or paint color, but because day one built trust.
The money made simple
Here's the math, step by step. A 200-unit property with 28% turnover has 56 turns a year. At $3,872 per turn on average, that's $224,000 lost. Empty units add even more loss. In 2024, the average U.S. apartment sat empty for 34.4 days, and each of those days burned about $61 in rent. Trim even a few turns and a few days, and you keep tens of thousands of dollars each year.
Our partnership is simple. The Luggit™ service suite is $1599 a month, with a 12‑month agreement. You can cancel at any time with a 90‑day notice. That fee gives you priority scheduling, a resident booking portal, insurance certificates, an account manager, monthly reports, and a ready-made marketing kit. The goal is straightforward: help you retain more residents by making their move-in experience exceptional. Profits from moves and in-home services are certainly possible, especially during peak months. However, commissions are meant primarily to help offset the partnership fee. The real profit comes from reducing turnover and increasing renewals, which protect and grow your income.
Services we provide
Resident Moving: Full-service, white-glove moving handled by our professional crews. We relocate heavy furniture, appliances, and everything in between. We provide reusable totes, protect your building, and are fully insured and bonded. Our prices are transparent and competitive with retail movers, but with the added advantage of exclusive access and coordination for your residents.
In-Home Setup: Once the furniture is in, we keep going. We mount TVs, assemble complex furniture, install appliances where allowed, and haul away old items. Most residents pay less than they would if they hired these services separately—and they get it all done in one coordinated appointment.
Concierge Coordination: We take on the logistics so your staff doesn't have to. Elevator bookings, insurance certificates, scheduling windows—all handled. We also provide a simple form so your leasing staff can add new tenants to our system in seconds, and we take it from there.
Cleaning Subscriptions: For residents who want recurring cleaning, we connect them with vetted, insured crews. The service creates a consistent touchpoint between residents and your property, adding to satisfaction and retention. Prices are competitive with local cleaning services, but with the trust and assurance of working through their property management.
Marketing included
The $1599 also covers the tools to make residents say yes. You get a lobby sign with a QR code, an insert for lease packets, and simple email and text templates. The message is short: "If you'd like to sleep in a finished home your first night, tap here." We line up the work with your elevator times, confirm with residents, and send you an update so you're never guessing. Two days later, we nudge the resident for a review while they're still happy. Your reputation grows without extra work for your team.
How we protect your property
We follow your rules. We only install what policy and code allow. We protect floors and walls. We respect quiet hours. We don't promise perfection, but we carry real insurance, issue COIs in your ownership's name, and if something does go wrong, we own it and fix it fast. No gimmicks. Just real accountability.
What month one looks like
Getting started is easy. We confirm your needs, add you to our insurance, we give your staff a short orientation—just enough so they know how to hand out our marketing materials and use a simple form to onboard new tenants into our system. After that, they simply keep doing their normal jobs—leasing, resident care, community management—while our crews handle all the move‑in work. In the first weeks, we pilot a few move-ins. You'll see photo confirmations, short reports, and a calmer staff. By month two, you get steady updates: jobs done, reviews posted, issues prevented, staff time saved, and commissions earned. Owners see numbers. You feel the difference.
What owners really care about
Owners ask two things: does it protect money, and does it create more? The answer is yes to both. Fewer turns and fewer empty days mean money saved. Commissions mean money earned. No long-term contract, no big risk. You'll know it's working when Saturdays feel calm, not chaotic, and when the report shows a fee that pays for itself.
Making the choice
We only work with one property per submarket to keep standards high. If your area is open, we'll hold it while we set your calendar. If it's taken, we don't split our crews.
If you'd rather your move-ins feel like the calm Saturday, not the nightmare one, schedule a discovery call on our website. Let us turn the hardest day in a lease into the reason residents stay.