Turn Move-Ins Into Renewals
A chaotic move-in day quietly erodes renewal rates. Our Moving-First Program protects your asset by transforming a resident’s first impression from a liability into your strongest retention tool.
Insured • Bonded • Government-Verified • Revenue Share
The First Week Defines the Entire Lease
The move-in experience is the single most pivotal moment in the resident lifecycle, yet it’s often the most overlooked. A single bad day creates a ripple effect of negative sentiment that even the most responsive team struggles to overcome.
DIY Movers Damage Property
Scuffed walls, dented elevators, and hallway debris create immediate maintenance tickets and diminish your building’s appeal.
Staff Are Pulled from Core Tasks
Your leasing team becomes ad-hoc support, fielding complaints about appliance hookups and furniture assembly instead of closing new leases.
Negative Reviews Erode Reputation
A poor first impression is a powerful motivator for a negative online review, directly impacting your ability to attract future high-quality residents.
Small Friction Points Compound
Each unresolved issue—from a missing appliance to a messy hallway—adds to a "death by a thousand cuts" that awakens a resident to reconsider renewing.
The Financial Consequences Are Substantial
Data shows that residents dissatisfied at move-in are significantly less likely to renew. Each non-renewal is a direct hit to your bottom line, costing an average of $3,872 in turn expenses, marketing, and lost rent. For a typical 300-unit property, even a slight dip in retention—just 5 percentage points—can lead to over $58,000 in avoidable annual losses. The financial drain of a bad first week is simply too high to ignore, silently eroding your property's profitability.
The Luggit™ Moving-First Program
The Luggit™ Program is an exclusive, white-glove service partnership designed for discerning properties that understand retention begins on day one. We replace move-in chaos with surgical precision, ensuring a seamless experience for your residents while protecting your team’s time and your property’s value. Our uniformed, insured crews manage everything from heavy lifting and appliance installation to furniture assembly and debris removal, creating a flawless first impression that sets the stage for long-term loyalty.
Reduce Staff Burden Immediately
We handle all resident scheduling and coordination, freeing your team to focus on leasing and core property management tasks.
Protect Your Asset
Our insured, bonded professionals use reusable totes and adhere to medical-grade care standards, minimizing damage to common areas and units.
Enhance Resident Satisfaction
By offering professional moving, installation, and cleaning services, you meet a known resident demand and create a premium living experience from the moment they arrive.
Create a New Revenue Stream
Our partnership model includes a generous revenue share on all services, turning a cost center into a new source of non-rent income for your property.
How Our Partnership Works
Partnership Discovery
We begin with a collaborative discovery call to understand your property’s unique challenges, policies, and financial goals. We align our services with your operational needs to design a turnkey program with clear ROI targets.
Exclusive Service Integration
Once partnered, we integrate seamlessly into your workflow. Residents gain access to our portal for scheduling, while our dedicated account manager coordinates all logistics directly with your leasing office, ensuring a staff-neutral execution.
Ongoing Support & Analytics
Your partnership includes continuous support and detailed performance reporting. We provide actionable data on resident satisfaction, service adoption, and revenue generation, giving you clear proof of impact for budget reviews and ownership reporting.
A Familiar Story, A Better Outcome
The Old Way
Imagine it’s peak leasing season at a 350-unit lease-up. The schedule is packed, the elevators are booked solid, and your team is stretched thin. A new resident arrives with a discount mover who damages the hallway, leaves cardboard debris, and can’t hook up the washer. The resident’s first call is a complaint. Their first week is a series of frustrating maintenance requests. By day seven, the relationship is already strained.
The Luggit™ Standard
Now, imagine that same scenario with Luggit™. Our uniformed crew arrives on time, using durable, reusable totes that protect your hallways. The resident’s furniture is placed, the TV is mounted, and the washer is connected before sunset. There is no debris, no damage, and no frantic calls to the leasing office. The resident’s first week is calm and settled. Their first review is a 5-star endorsement of your property’s exceptional service. That is the new standard.
The Luggit™ Advantage
Feature
The Result for Your Property
White-Glove, Insured Moving Crews
Fewer damage claims, reduced risk, and no more mediating disputes between residents and low-bid movers.
Professional Appliance Installation
Eliminates "my washer isn't working" tickets on day one and ensures your units are habitable faster.
TV Mounting & Furniture Assembly
Prevents DIY damage to walls and helps residents settle in quicker, leading to a more positive initial experience.
Dedicated Account Manager
A single point of contact for your team means faster resolutions and no more chasing down multiple vendors.
Resident-Facing Scheduling Portal
Drastically reduces calls and emails to your leasing office, as residents self-serve for scheduling and inquiries.
Performance Reporting & Feedback
Provides tangible data to demonstrate the program’s value to ownership and justify budget allocation.
Why Choose Luggit™?
Generic gig-worker platforms and resident amenity software offer fragmented solutions that often create more work for your team.
Gig Platforms & Amenity Software
(TaskRabbit, Dolly, Updater)
• Exposes your property to liability from unvetted, uninsured individuals.
• Creates inconsistent service quality and resident complaints.
• Offers no quality control, direct support, or accountability for issues.
• Your team is left to manage the fallout.
Luggit™: Your Operational Partner
A Single, Accountable Solution
• We are not a marketplace; we are your operational partner.
• Our fully-vetted, uniformed, and insured teams work as an extension of your brand.
• We are accountable to you and dedicated to upholding your property's standards.
• We reduce your risk and free up your team.
A Clear Return on Investment
Our partnership is designed to be a profit center, not a cost. By enhancing resident satisfaction and retention, the program pays for itself while generating new, non-rent revenue.
PARTNERSHIP FEE
$1,599 / month
Designed to be offset by service commissions.
YOUR REVENUE SHARE
20% Moving Services
15% In-Home Services
A Self-Funding Amenity That Drives Renewals
The Luggit™ Program is more than a resident perk—it’s a strategic financial tool. The monthly fee provides your property with a dedicated account manager, fully insured crews, and access to our entire service suite, all designed to protect your asset and delight residents. The revenue share from resident-utilized services often covers the partnership fee, effectively creating a premium, self-funding amenity that significantly boosts its Net Operating Income (NOI) by increasing retention and reducing turnover costs.
Answering Your Questions
Is This Program the Right Fit?
This program is designed for:
- Class A/B multifamily properties focused on brand reputation and resident retention.
- Property managers and owners who understand the direct link between resident experience and Net Operating Income (NOI).
- Teams looking to offload operational burdens and focus on high-value leasing and management activities.
What's not included:
- We do not offer long-distance, interstate moving services.
- This is an exclusive partnership program, not an on-demand service for the general public.
- We do not manage vendor relationships outside of our own vetted and trained teams.
Sources & References
59% more likely to renew (move-in satisfaction): KingsleySurveys (Grace Hill), 2018 dataset (referenced in Kingsley Index). Public landing page for the source program: gracehill.com/the-kingsley-index/
52% want TV wall mounting: NMHC & Grace Hill, 2022 Renter Preferences Survey (press release for the study): NMHC
97% would choose/renew with improved PM offerings: RealPage × Dimensional Research, 2024 National Multifamily Renter Study (study page): realpage.com
Ready to elevate your resident experience?
Transform your move-in process from a source of friction into your most effective retention strategy.